FAQs About Parties at Giggles and Grins
Beginning January 2017
minimum 15% gratuity is added to the party invoice.
(Gratuity is calculated and added on the day of the event after adding your deposit amount plus the balance due amount)
Saturday & Sunday from 11am to 7pm. Walk-ins are welcome during our business hours. For walk-ins last check-in is 6pm as we charge hourly. $10+tax for first child and $8+tax for siblings.
How do I book a party?
Please use our online booking to reserve your desired party date and time. Once we confirm your reservation, a $150.00 non-refundable but fully transferable deposit is required to secure and hold this reservation. The remaining balance is due on the day of your party.
What does my party include?
75 minutes of shared extraordinary fun in our 3000 square foot play structure, and 45 minutes in your own private party room. A party planner is available to assist you with set-up, clean-up and party coordination so you can focus on your guests and enjoy your child’s party. Basic party supplies including table cover, cups, plates, napkins and forks will be provided for your convenience.
What time can I arrive to set up?
You can arrive at Giggles and Grins 15 minutes prior to your child’s scheduled party time.
Can I book the entire party space for my exclusive use?
The 7,000 square foot space is large enough to accommodate single or multiple parties, and the indoor play structure is designed to accommodate over 200 children.
Exclusive use of Giggles and Grins can be made by reserving a private party on Friday evening after 6pm.
Because we allow walk-ins on hourly basis during our regular business hours we don’t do private parties on Sat & Sun. You can book multiple party rooms in advance during our regular business hours (Sat & Sun) if you are planning to have more than 50 people but it is not going to be a private party (extra room is subject to availability). Please plan ahead for extra room to avoid any last minute inconvenience as we may have another party at the same time in the adjoining rooms. Please call for more information.
What is the maximum capacity for a party room?
We have two party rooms and each party room is big enough to accommodate up to 50 people including adults, children and infants. To accommodate more guests you will have to rent an extra room for a small fee of $100.00. (Room is subject to availability and charges are non-refundable, so please plan and reserve your room in advance to avoid any last minute inconvenience.) Extra room is only to accommodate your extra guests, $10+tax still applies for more than 20 kids.
We follow fire code very strictly and we will not allow more than allowed number of guests
The party is for up to 20 children. What if I want to invite more than 20 children?
A charge of $10.00+tax per child will be applied for any additional children over 20, excluding the birthday child. For parties with fewer than 20 children, our minimum fees still apply.
Want to change/reschedule or cancel your existing reservation?
Option 1 Manual process: It usually takes about 24/48 hours to make any changes to the existing reservation. . By the time we get your email for the request of change of date it might be too late to hold your spot
To change/reschedule your existing party will be done only after we receive an email from you with new date and time, we will try our best to accommodate your request. If your desired date time is available then we will send you an email with new revised confirmation letter or best available option will be suggested.
Option 2 Instant reservation: We highly recommend this option and it is guaranteed. In 2nd option we request you make a second reservation online as soon as possible because all reservations are done online and are live. After we receive your second reservation we will cancel your first reservation and your second deposit amount will be applied to your first reservation.
There is no refund once the party is booked. You can only reschedule your party within 90 days to use your deposit. After 90 days your deposit is forfeited.
There is no refund or reschedule for last minute (within last 48 hours of the event) cancellations, late shows or less than expected party guests.
If you have booked two rooms and rescheduling your party to a new date and time you will forfeit your $100 charges for extra room and it cannot to used for rescheduling.
What types of outside food, snacks and beverages can I bring?
Only dry foods such as sandwiches, pizza, fresh fruits, vegetables, dry snacks, chips, finger foods, condiments, bottled or canned water/juice/non-alcoholic beverages are permitted, and of course to celebrate the party, cake and ice cream are also permitted. We do not allow typical lunch or dinner (Indian or Indian-style) with gravy or any liquid foods like Daal or soup or Dahi wadas. Please call if you need any further clarification.
All food and beverage must be consumed in the party rooms.
For safety of all children, Alcohol, Tobacco products or hot beverages of any kind are not permitted on the premises. Any kind of heating elements like open flame burners or electrical warms are not allowed.
Please follow your scheduled party times and avoid late check-out fee of $75.00 for every 15 minutes.
Sorry, extending party timing is not allowed.
Please follow the link for our safety rules. https://www.gigglesandgrins.com/safety-rules/
Are there any nearby pizza restaurants?
Will I have someone to assist me?
A party planner will be available to help you with set-up and clean-up. Safety monitors canvass the play area to ensure that all of the safety rules are being followed.
Can parents go on the play structure?
Yes, parents/guardians can join their children on the play structure at no extra charge. Socks are required by all who enter the play structure.
Are there any restrictions for the parties?
For safety reasons we do not allow latex balloons (Latex allergy and chocking hazard) , confetti, or piñatas on the premises. All sharp objects need to be removed before entering the playground structure. All decoration must be hung up with removable painter’s tape.
We do not recommend having a gift opening ceremony, as they are time consuming, and you may incur late fee charges ($75 for every additional 15 minutes).
Do parents need to take their shoes off?
Yes, all guests will be required to remove their shoes upon entering Giggles and Grins play area.
Are there any additional fees/charges?
Beginning January 2017 minimum 15% gratuity is added to the party invoice.
(Gratuity is added and calculated on the day of the event after adding your deposit and balance due amount)