Terms & Conditions

Please note as per City of Redmond, their Fire Marshall and Fire Code, that each of our party rooms have a maximum capacity of 50 people, including children. If you are planning a party with more than 50 guests, then you will need an extra room. Please plan ahead to avoid any last minute disappointments or inconveniences.

We do not provide any themed decorations or supplies. Your party package does include standard plastic white table covers, white paper plates, forks and napkins and plastic 7 oz. cups.

Party Room, Common area, and Parking: Please help us maintain our time schedule by vacating the party room and common area on time to avoid any extra charges. Vacating late will cost you $75 for every 15 minutes. We have limited parking stalls to accommodate all of our party guests and walk-in customers.

If you wish to take a tour of our facility before booking your party, please call us in advance to set up an appointment or you may visit us during our business hours.

Beginning January 2017
minimum 15% gratuity will be added to the party invoice.

Refund Policy

REGULAR PARTY (295+tax) WITH ONE ROOM (NOT A PRIVATE PARTY)

Party deposit of $150.00 is non-refundable but fully transferable to be used within 90 days from the date of the event.  The remaining balance is due on the day of your event. You may reschedule  your reservation up to a week prior to your party date and cancel your reservation up to 48 hours prior  to your party date and time.  If you cancel within last 48 hours of your party date you will forfeit your Deposit with no other options.

There is no refund or reschedule for last minute (within last 48 hours) cancellations, late shows or less than expected party guests.

REGULAR PARTY WITH EXTRA ROOM (295+tax plus $100+tax) (NOT A PRIVATE PARTY)

If you are reserving a party with an extra room, an additional $100.00 non-refundable deposit is required. Extra room is only to accommodate your extra guests, additional charge of $10.00+tax for any additional guests over 20 children still applies.  This deposit of $100.00 will be forfeited and cannot be used if you reschedule your party.

There is no refund or reschedule for last minute (within last 48 hours) cancellations, late shows or less than expected party guests.

FRIDAY EVENING (495+tax) (PRIVATE PARTY)

Friday – Private Party deposit of $250.00 is a non-refundable deposit to be used within 90 days from the date of the event. If for some reason you have to reschedule your Friday evening party, it has to be rescheduled for one of the Friday evening only. You may reschedule  your reservation up to a week prior to your party date and cancel your reservation up to 48 hours prior  to your party date and time.  If you cancel within last 48 hours of your party date you will forfeit your Deposit with no other options.

There is no refund or reschedule for last minute (within last 48 hours) cancellations, late shows or less than expected party guests.

REGULAR PARTY with one room or two rooms an additional charge of $10.00+tax will be charged to your account for any additional guests over 20 children.

FRIDAY EVENING (PRIVATE PARTY) an additional charge of $10.00+tax will be charged to your account for any additional guests over 30 children.

Once you receive your designated date and time, the indoor playground space and party room times are fixed and may not be modified in any way. If, for any reason, you have to cancel or change your reservation you will have 90 days to use your deposit before you lose it. You are reserving the time slot for a party and credit will not be given if the party is delayed or have any late guest arrivals.

If for some reason our website is down then the security deposit and extra room charges can be paid over the phone using Visa, MasterCard, American Express or Discover only. Please call in with your credit card number to secure your date and time.

Our 3000 square feet of indoor play structure are designed to accommodate over 200 children and will be shared with other guests. Up to two birthday parties plus our regular walk-in customers may be using the play structure, common area and facility at any given party time. The seating arrangement in the common area will be shared with our walk-in customers.

Party food and beverages are to be consumed and remain in party room only.

For your kind information and co-operation, kids are not allowed to use any outdoor play structure or any outdoor play equipment as it is not part of Giggles and Grins.